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    Return Policy

    Returns:
    Loons.com will gladly exchange, credit or refund your purchase of any Loons merchandise purchased at Loons.com if returned within 60 days of the shipping date, excluding Shipping & Handling. To return by mail, please send prepaid via USPS. Allow 5-7 business days for processing.

    Returns or exchanges can be made at the Loon Loft located at Dow Diamond during regular business hours. All returns must have the original packing slip/receipt with the merchandise to be returned or exchanged.

    Returns with Gift Receipts:

    You will receive a full refund in the form of a merchandise credit.

    To prepare your return:
    • Make a copy of your packing slip for your records.
    • Please use the original packaging or a strong corrugated carton.
    • To expedite your return/exchange, please insert the packing slip into your package/carton that you are returning.
    • If your exchange order requires additional payment, please include a credit card number to be charged. Please Note: Money orders, cashiers checks or personal checks will not be accepted. If received, the order will be returned to you with a letter of explanation.
    • Pack and tape your package securely.
    • For tracking purposes, it is important that you ship your package via United States Postal Service or insured carrier. (We cannot accept C.O.D.)

    Return policy is subject to change without notice.

    Send returns to:
    Great Lakes Loons Official Store
    825 East Main Street
    Midland, MI 48640

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.